1.5 - Title: Telephone  Flights

Dolores: Hello! Dolores speaking…

Tim: Ah yes, hello. I’d like to enquire about flights to Hong Kong from Kennedy Airport in New York, please. I’m off to a conference at the end of the month - Thursday 22nd until Tuesday 27th. Could you tell me about the flight availability and prices?

Dolores: Certainly. Do you want to go economy, business or first class?

Tim: Well, I’d like to go first class, but unfortunately I’ll have to go economy - company rules, you see.

Dolores: Yes, sure, I understand. How many of you will be traveling?

Tim: Ah, it’s just me.

Dolores: Okay, so that’s one seat … economy … New York - Kennedy to Hong Kong Airport.

Tim: And how much will that be?

Dolores Let me see … to qualify for the discount rate, you need to stay over a Saturday, which you are doing … Yes, that’ll be $830.

Tim: Right, and does that include airport tax?

Dolores: No, tax is another $70 on top of that.

Tim: Okay. Can I book that, then?

Dolores: Certainly.

Dolores: Can I help you with anything else?

Tim: Yes, I’d like to book a hotel room too, for the full five nights. Could you check if the Regency Hotel has any rooms free?

Dolores: Yes, they do.

Tim: And is there a discount rate for conference delegates?

Dolores: Yes, there is. I think it’s 10% but I can check that for you.

Tim: Okay, do you mind if I book it provisionally for now and I’ll call you back later to confirm? I just need to check one or two details.

Dolores: That’s fine, sir. Can I help you with anything else?

Tim: No, that’s all for now. As I said, I’ll call you back.

1.) What is the phone call for?

(a) Reserving a flight; (b) Getting a ticket; (c) Flight to Hong Kong; (d) Booking a flight and hotel reservation

2.) Make a list of the words to find in the dictionary.

3.) Make a list of new idioms and expressions you did not know before.